VanOne

I am so impressed with the service I received from VanOne. They have been available to me at every step of the process, which really helped to alleviate the anxiety that an international relocation can come with! Not only did they provide me with a reliable, affordable and friendly service, but they were also really happy to work with me in ensuring that the delivery was only made at a time that I could arrange someone to be at home. The online tracking of the van's progress was unfortunately not working, but Lennart kept me updated verbally so that I knew where my things were. My driver was Mitdo and he was so friendly and professional, I felt entirely assured that my possessions would be safe with him. Every step of this process was excellent, and I am really pleased with the experience I had. I recommend VanOne very highly!

Move size: Partial Move Service cost: £1174

Very dogie!
At the beginning the guy in charge is very nice but once the thing are collected everything changes..
They promise to deliver our goods in 48h instead it took them 100h;
Every single box was damage and most of the things inside, you can tell they treat them really bad and careless;
once thing that you are not expected when you contract the service and pay the deposit is that the rest of the money has to pay in cash..so you can't get them back if anything goes wrong;
The driver was very nice, but he is the one who throw thing around badly, the guy is basically a slave of the owner who threaten him to hurt is relatives back home if it doesn't what is ordered to do.
Once my wife received our goods at the beginning she refused to pay the balance due to all the damages until we came to an agreement with the owner; and the owner of the company instead of trying to solve the issues told his man to take with force as many boxes as he could and threaten physically my wife. STAY AWAY FROM THIS GUYS IF YOU WANT TO AVOID PROBLEMS.

Service cost: £795

Without Andrej, the driver and the customs clearance team, it would be tough to move to France with my British passport. I think more clarity is needed with their customs clearance process. Overall, I had good experience, especially with the driver who kindly helped bring all the heavy goods from the property and load them onto the van. I could not help much because I can't lift heavy items because of the injury I sustained some time ago. I would recommend vanOne if you are looking for simplicity and a low price.

Move size: 1 Bedroom Home Service cost: £856

I needed to move my belongings from my home in Vantaa, Finland to my new home in London last year. After quotes from several other moving companies, I decided to choose Vanone. I am highly impressed by the company's customer care and relationship with me as a client. It was a very cordial one. On communication, I rate Vanone as very efficient and transparent. Their staff is well-trained, well-mannered and always willing to help. Overall, I have had very good communication and interaction with Vanone staff, before the move, during the move and after my things arrived at destination. We resolved an issue on payment of balance that arose amicably and I was satisfied with the outcome. I have rated this transaction a 5 star and I will definitely recommend Vanone to my friends.

Service cost: £1246

Having been letdown by our original moving company at very short notice we were forced to use vanone as no other more reputable companies could accommodate us due to the lateness of the hour. When our belongings arrived in spain from scotland, I was horrified to see the shocking damage to my beautiful cream retro fridgefreezer (only 6 months old) that had left my home with not so much as a fingerprint on it. My partner & the driver had carefully loaded it onto the very dirty van that was already full of someone else’s belongings (in very old & dirty plastic bags with the contents also very old & dirty clothes etc spilling out all over the floor). The van & driver that arrived in spain were different from the van & driver who collected our belongings. The damage obviously occurred when our belongings were transferred from one van to another at the depot. It looked as if they had thrown my beautiful glossy, cream coloured fridge from the van & subsequently dragged it along the ground. This has caused me a great deal of anxiety as it was damaged beyond repair. I have shed many tears over this. I am shocked & disgusted that they would treat my belongings in this way. I want to stress that this did not happen in transit or by accident, it was a deliberate disregard for someone else’s belongings. My cream coloured washing machine (also only 6 months old) was also damaged. There were also a number of expensive items missing that we didn’t notice until we moved into our new home in spain some months later. The cash is demanded before your belongings are unloaded,for obvious reasons. I trusted these people so I gladly handed over the money before my belongings were unloaded, even giving the guy a tip. It didn’t cross my mind that my things wouldn’t arrive in the same condition they left. Over the coming months, I had many conversations with the owner who refused point blank to accept any responsibility even though we had insurance & I sent him photos of the damage. I was further shocked to be informed that were he to pay our insurance claim, his drivers & their families in poland would suffer ie go without food etc. The start of our new life in spain was marred by this. I am still saddened by the loss of my beautiful new glossy retro fridge that I loved & have been unable to replace. It seems having insurance means nothing to these people though the appalling damage should not have happened in the first place. DO NOT TRUST THESE PEOPLE WITH YOUR BELONGINGS.

Move size: Partial Move Service cost: $800